Return & Refund Policy

Last Updated: October 13, 2026

At Wavylights, we want you to feel confident about every purchase. If something isn't right with your order, we're here to help.

Please review our return and refund policy below.

1. 30-Day Return Policy

We offer a 30-day return window from the date your order is delivered.

To be eligible for a standard return:

• Your return request must be submitted within 30 days of delivery.

• The item must be unused, undamaged, and in its original condition.

• The item must include its original packaging and accessories.

• You must provide proof of purchase or your order number.

To request a return, please contact us at gymshxts@gmail.com.

Do not send products back without contacting us first.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include:

• Your order number.

• A description of the issue.

• Clear photographs or a short video showing the problem, if available.

We will review your request and arrange an appropriate solution, which may include a replacement, refund, or another remedy required by applicable law.

If the item is defective, damaged upon arrival, or incorrect, we will cover any return shipping costs where a return is necessary.

3. How to Request a Return

To start a return:

1. Email gymshxts@gmail.com with your order number and reason for return.

2. Our customer support team will review your request.

3. If a return is required, we will provide instructions and the applicable return address.

4. Package the item securely and follow the provided shipping instructions.

Please do not return items to the address shown in our general contact information unless we specifically instruct you to do so.

Our products may be fulfilled by international suppliers, so return locations may vary.

4. Return Shipping Costs

For standard returns due to a change of mind, customers are responsible for return shipping costs unless otherwise agreed or required by law.

For verified defective, damaged, or incorrect items, Wavylights will cover reasonable return shipping costs where a return is required.

Original shipping charges are generally non-refundable for standard change-of-mind returns, except where applicable law requires otherwise.

5. Non-Returnable Items

The following items may not be eligible for standard change-of-mind returns:

• Gift cards.

• Items damaged through misuse or improper handling.

• Items missing essential parts or accessories due to customer handling.

• Products specifically identified as final sale before purchase, where permitted by law.

These exclusions do not limit any rights or remedies available under applicable consumer protection laws.

6. Refund Processing

Once we receive and inspect a returned item, or otherwise determine that a refund is appropriate, we will notify you of the outcome.

Approved refunds will be issued to the original payment method.

We aim to initiate approved refunds within 5 business days after the return has been inspected or the refund has otherwise been approved.

The time required for funds to appear in your account depends on your bank or payment provider.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at gymshxts@gmail.com.

We will attempt to cancel the order before it has been processed for shipment.

If an order has already been shipped, cancellation may no longer be possible. You may still be eligible to request a return after delivery under this policy.

8. Lost or Missing Packages

If your package has not arrived within the estimated delivery period, please contact us.

We will investigate the shipment with our fulfillment and delivery partners.

If an order is confirmed lost, we will arrange an appropriate replacement or refund.

A package marked as delivered may require additional investigation before a resolution can be determined.

9. Exchanges

We do not currently offer direct exchanges for standard change-of-mind requests.

If you would like a different item, please contact us about returning the original product and placing a new order.

For defective, damaged, or incorrect products, we may offer a replacement as an appropriate remedy.

10. International Fulfillment

Wavylights works with third-party suppliers and fulfillment partners to process and deliver orders.

Some products may be shipped from international fulfillment locations.

Please contact us before returning an item so we can provide the correct return instructions.

Customers should not send returns directly to a supplier without authorization from Wavylights.

11. Consumer Rights

Nothing in this policy limits or excludes any mandatory rights or remedies available to customers under applicable consumer protection laws.

Where applicable law provides greater protection than this policy, those legal requirements will apply.

12. Contact Us

If you have questions about returns, refunds, cancellations, or damaged products, please contact us.

Store: Wavylights

Website: https://wavylights.store

Email: gymshxts@gmail.com

Our customer support team will assist you with your request.